We have compiled a list of topics that residents living in Charter Quay regularly seek advice on. Should you require information an any topic not listed please contact concierge on 020 8547 1052 or email concierge@charterquay.net

Key information

Moving in or out
AirBnB
Pets
Physical changes to your apartment
Residential lease
Commercial lease
Insurance
Health, safety and fire risk assessment

How to pronounce the manager's name

Index to all other information


Moving in (and out)

Please let the Concierge team know the dates and times for your arrival (or departure), and for your removal company and other deliveries. This will help with arranging access to the building and identifying any practical issues, such as scheduled lift maintenance, the handling of bulky items or site restrictions.

In order to avoid disturbing residents you are asked not to move heavy items in or out of your apartment between the hours of 8pm and 8am. Removal vehicles will not be given access to the site between these hours.

When moving in, please let the Concierge have the following information:

  • Your name
     
  • Date you will be moving in
     
  • Apartment number and house name
     
  • Contact telephone number(s)
     
  • Email address
     
  • Emergency contacts and names of those allowed to access your apartment
     
  • Names and details of any contractors you have scheduled
  • Details of the removal vehicles (number and type)

Finally, you should take time to become familiar with the key residential lease conditions applicable to all tenants. 


AirBnB and other short term letting

Short term letting is in breach of the lease and is strictly prohibited.


Pets

Rental tenants are not permitted to keep pets.

Owner occupiers are not allowed to have pets in their flat without the specific permission of the landlord.

Owners wishing to have a pet must apply for permission via the Concierge. Any approved pet must be kept within their owner’s apartment and not allowed to roam round the site.

They should not be allowed in communal areas (such as hallways, gardens and terraces) at any time without the owner also being present.

Please ensure that pets do not disturb other residents or foul any parts of the development. Permits will be revoked if pets create a nuisance.


Physical changes to your apartment

If you are planning any refurbishments, repairs, redecoration or other works to your apartment, please ensure that these are discussed with the Concierge Manager before arrangements are made with contractors. There are limits on permitted hours of work, and the landlord’s approval may be necessary for certain works.

Any physical changes to the structure of your apartment, including the replacement of water pipes, heating systems and electrical circuits must be approved by the landlord prior to the works commencing. All works must comply with the latest building regulations set by the government and enforced by the local authority.


Key lease obligations for residents

Living at Charter Quay should entitle you to the quiet enjoyment of your property. If you encounter problems of noise coming from neighbours, from the estate or from the neighbourhood then please report the issue using the report link ››

Likewise, please ensure you and your visitors respect the rights of your neighbours, which is a key obligation for all residents under the terms of the lease.

Please do…

..let the Concierge have the names and contact details for all the people living in your apartment and let them know if you are moving out.

..take care to make sure that doors are shut when entering or leaving the buildings or using the garage. To keep the site secure, do not allow anyone to enter who you do not recognise – refer them to the Concierge. Tell the Concierge straight away if you are ‘tailgated’ into to a building or garage.

..use the recycling facilities in the bin stores: paper, cardboard, glass, cans, plastic and food waste have separate bins. The Concierge will advise on how to dispose of large items, such as furniture, that will not fit in the bins.

..report things that need to be repaired or which require attention through the report link on this website or by reporting them to the Concierge. Report ››

Please avoid...

..disturbing other residents: be considerate and keep noise to a minimum. Indoors,  please play music, radios and TVs at a moderate volume. Outdoors, please avoid creating noise on balconies and terraces. Remember that the communal garden in Garricks House is designed to be quiet and is not a play area.

..placing anything other than curtains and blinds in window areas and anything other than plants and garden furniture on balconies and terraces. The drying of clothes on the balconies is not permitted.

..bringing bicycles into any buildings. Use the bicycle stores in the garages – they operate with key fobs.

By keeping to our high standards we will maintain the profile of Charter Quay in Kingston and in turn ensure the security and comfort for all to enjoy.

AirBnB and similar short letting schemes
Short letting is in breach of the leases and is strictly prohibited.

Repairs and refurbishments
If you are planning any refurbishments, repairs, redecoration or other works to your apartment, please ensure that these are discussed with the Concierge Manager before arrangements are made with contractors. There are limits on permitted hours of work, and the landlord’s approval may be necessary for certain works.

Any physical changes to the structure of your apartment, including the replacement of water pipes, heating systems and electrical circuits must be approved by the landlord prior to the works commencing. All works must comply with the latest building regulations set by the government and enforced by the local authority.