Insurance
HML is instructed to place buildings insurance on behalf of CQRA Ltd in accordance with the terms contained within the lease. Buildings insurance covers damage to the fabric of the buildings inside and outside, including the structure of individual flats, and their individual fitted bathrooms and kitchens where an insured peril is met.
As the excess payment for any insurance claim is considered a cost connected to the building insurance policy, excess costs will be met via the service charge.
Where negligence or breach of the lease is involved, excess payments will not be paid via the service charge but passed onto the negligent party.
Due to the level of excess currently in place with respect to the buildings insurance policy, we liaise with HML with respect to any claims.
For more information please contact:
estatemanager@charterquay.net
david.broome@hmlgroup.com
Insurance documents for Charter Quay:
Contents insurance
Should there be any damage to the contents contained within the flat the building insurance policy will not cover the cost of the repair or the replacement of these items. It is necessary for leaseholders or their tenants to arrange their own contents cover independently.
Clarifications
When a leaseholder or their tenant insures contents, they are insuring their own contents, not the contents belonging to a neighbour.
In the event your upstairs neighbour has a burst water pipe which damages your ceiling, walls and a sofa, the buildings insurance covers the cost to repair the ceiling and walls, and your contents insurance covers the cost to repair or replace your sofa. You cannot claim on your upstairs neighbour’s contents insurance for the damage to your sofa, you can only claim on your insurance.
If you asked your upstairs neighbour to contribute towards the cost of replacing your sofa, but you are not able to reach an agreement with them, you could choose to pursue the case through the county court. (Please note the managing agent is not responsible for helping with any dispute you have with your neighbour but they may volunteer to help you trace a leak.)
Similarly, if a building drain pipe bursts or overflows and causes damage, the buildings insurance covers the cost of any damage to the building, including the walls, ceilings, floors, fitted kitchens and bathrooms of individual apartments. The cost of any damage to the contents is covered by the contents insurance arranged by the leaseholder or their tenant.
If a leaseholder or tenant doesn’t have contents insurance, no claim for contents can be made. However, if they believed the landlord was negligent, they could choose to pursue the case through the county court for a judgement based on the available facts.
